Privacy Policy

Last updates: January 17, 2024.

 

Thank you for your trust and for taking the time to read our Privacy Policy. Here at Holismo LLC (“Holismo”, “we”, or “us”), your privacy is our top priority. This Privacy Policy is designed to clarify our practices concerning the collection, use, and sharing of your information when you interact with our website (www.holismo.com), our web app (app.holismo.com), and any other services we offer, collectively referred to as the “services”.

 

What data do we collect?

Our website can be browsed anonymously, without disclosing information that personally identifies you (‘Personally Identifiable Information’). However, if you choose to accept cookies, register for an account (whether it’s for our free or paid offerings), or engage with specific services (like completing a contact form or subscribing to our newsletter), we might collect or receive Personally Identifiable Information. This could include:

• Personal information that you voluntarily provide to us, such as your name, e-mail address, contact information, and password (encrypted and not visible to us).

• Information and other material (in text, image, video and other formats) such as personal goals, achievements, habits, notes, etc. that you voluntarily provide to Holismo through the use of the services.

• Generally, we offer solutions to better manage and improve your life. This can also include areas like finances, social relationships, or career. Therefore, it is inherent in our services that we offer many options to collect personal data. The decision on how much you disclose about yourself is entirely up to you.

• We enable users to track goals, problems, habits and activities related to their physical and mental health in order to become more aware of and improve their health. We do not collect health data automatically. All health data is recorded manually and voluntarily by the users and can be deleted at any time.

• Information generated through your use of our services, including details of plans, schedules, results, achievements, performance, and progress.

• Payment details are handled by our third-party payment processors. They may collect your payment information for billing and provide us with your name, email address, and billing address (Note: Holismo does not directly collect or store your payment information on our servers).

• Other third-party service providers might automatically gather certain data, such as your device model, IP address, usage patterns through cookies and browser settings, and social media details. These providers analyze this information on our behalf, aiding in the enhancement of our services.

• Our services track information that is used and shared only in an aggregate form, excluding your Personally Identifiable Information. For instance, aggregate data might encompass the overall number of visitors to our website, the frequency of visits to specific pages of our site or web app, types of browsers used, external websites linked, and IP addresses. We analyze this aggregated data to identify trends and statistics, which helps us manage the services, monitor user activity, and collect broad demographic information for combined use.

 

How do we collect your data?

Most of the data we collect is provided to us directly by you or is collected automatically. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• View our website or use our web app via your browser’s cookies.

• Our servers might automatically document certain details about your interaction with our services (referred to as “Log Data”). This can include your Internet Protocol (IP) address, browser and device type, operating system, the webpages you visit, along with the time and date of your visit. We utilize Log Data for managing our services and may work with third parties to analyze this data. The goal is to enhance our services by expanding their features and functionality, and tailoring them to the needs and preferences of our users. Log Data may also be used to create generalized, non-personal information about the usage of our services. Additionally, we employ automated data gathering tools such as cookies and web beacons.

 

Are you required to submit personal information?

Yes, you are required to provide some personal information in order for us to process your subscription. This is indicated when you sign up for an account. The payment information is required to be able to process your payment when you purchase a subscription to the web app and your basic contact details and financial information are required for us to comply with legal obligations.

 

How will we use your data?

The main purpose of storing your data is to be able to fulfill our contractual obligations and provide our services to you, to increase the value of our services for you and to provide an optimal user experience. For users in the European Union, our processing of your Personally Identifiable Information is justified on the following legal bases: (a) the processing is necessary to perform a contract with you or take steps to enter into a contract at your request; (b) he processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or (c) you have consented to the processing. We collect your data so that we can:

• Process your orders and the payment transactions, send confirmations and invoices of your purchases to your email address, manage your account, and register you to use our services.

• Understand your needs to improve and personalize our products and services, the content and general administration of the services.

• Discover and fix errors and bugs you encounter.

• Contact you with our newsletter, educational information (white papers, guides, articles, event notification, etc.), and/or product information (product updates, special offers, technical documentation) relevant to your inquiry. You can unsubscribe at any time.

• Correspond with you (live chat, email or phone inquiries).

• For internal purposes, such as measuring performance and technical purposes.

 

For what other purposes will we use your data?

In addition to the purposes already mentioned, we are also subject to legal requirements and collect your data so that we can:

• Provide evidence in case of a dispute.

• Comply with any request for information to government authorities.

• Provide requested information to copyright holders.

• Recognize the misuse of our provided services.

• Make analyses of our users for internal business purposes.

We will not share your information with third parties other than stated in this Privacy Policy. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

How do we store and secure your data?

Your data is stored on servers of third-party vendors in whom we trust. The data you voluntarily enter in the web app is stored on Microsoft Azure servers in Switzerland.

When you submit a contact request or fill out another form on our website (e.g. registering for the e-mail newsletter), some personal data will be stored in the database of this website or the database of our marketing service provider (GetResponse). 

We implement procedural and technological safeguards in line with industry standards, aimed at protecting your personal information from loss, unauthorized access, disclosure, alteration, or destruction. However, it’s important to note that no method of transmitting or storing information on the Internet is entirely secure. Therefore, we cannot assure absolute security of the information you transmit to us or store using our services. There is also the risk that such information may be accessed, disclosed, altered, or destroyed despite our physical, technical, and managerial protections. By using our services, you acknowledge and agree to accept these risks.

 

How long do we hold onto personal information?

Regarding the retention of personal information, in compliance with Art. 5 para. 1 lit. e of the GDPR, our policy is to store personal data only as long as necessary for the purposes for which it is processed, adhering to the principle of storage limitation. There may be instances where we retain information for longer periods as mandated by law or legal proceedings. Additionally, we might keep your Personally Identifiable Information for extended durations in certain cases, such as to align with statutes of limitation, ensuring we have an accurate record of your interactions with us in case of any complaints or disputes.

 

What are your data protection rights?

We aim to ensure that you are completely informed about your data protection rights. You have options concerning how your Personally Identifiable Information is collected, used, and shared, and we will honor your decisions in these areas. It’s important to understand, though, that choosing not to share the Personally Identifiable Information we request may limit your ability to use all the features of our services. Every user has the following entitlements:

The right to access – You have the right to request Holismo for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to ask Holismo to correct any information that you believe to be inaccurate. You also have the right to request Holismo to complete the information you believe is incomplete.

The right to erasure – You have the right to ask Holismo to delete your personal data under certain conditions.

The right to restrict processing – You have the right to request that Holismo restricts the processing of your personal data under certain conditions. 

The right to object to processing – You have the right to object to the processing of your personal data by Holismo under certain conditions. 

The right to data portability – You have the right to request that Holismo transfer the data we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@holismo.com

 

How do we use cookies?

For the provision of the Holismo services and to make our offer more user-friendly, effective and secure, we also use so-called cookies for data collection and storage. Cookies are text files stored on your device to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. Cookies cannot execute programs or transfer viruses on your computer. Visit https://commission.europa.eu/resources-partners/europa-web-guide/design-content-and-development/privacy-security-and-legal-notices/cookies-and-similar-technologies_en to find out more. 

Holismo uses different types of cookies for the following purposes:

• Necessary/Essential Cookies – Necessary cookies are first party cookies that are essential to navigate the services.

• Preferences / Functionality – Holismo uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Statistics Cookies – These cookies gather anonymous data for statistical analysis regarding your interaction with the services. We utilize the insights from analytics cookies to better comprehend your usage patterns, oversee overall usage, manage web traffic, and to enhance and personalize the services. These cookies do not store Personally Identifiable Information and are typically implemented by independent analytics firms.

• Marketing – Holismo uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Holismo sometimes shares some limited aspects of this data with third parties for marketing purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage your cookies?

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

You can manage different types of cookies through our Cookie Management Tool. If you would like to avoid cookies, your web browser may have an option that enables you to disable or not accept cookies. Note that disabling or not accepting cookies may prevent portions of the services from functioning properly.

 

In which cases do we disclose your personal data?

We might share your Personally Identifiable Information, data produced by cookies, and aggregated information with vendors and service providers who assist us in delivering our services. Their use of this information is strictly for the purpose of providing us with such assistance. 

Additionally, we may disclose your Personally Identifiable Information in the following circumstances: (a) if legally mandated or as part of a government investigation, (b) to enforce the Holismo Terms of Use or safeguard our rights, or (c) to ensure the safety of users of our services.

We do not sell or trade your personal information to any company or organization. We also do not offer a financial incentive for your submission of your personal information. But we may transfer your personal information to a successor entity in a merger, consolidation or other corporate reorganization involving Holismo, or to a purchaser or acquirer of all or substantially all of Holismo’s assets to which this Agreement relates.

 

Privacy policies of other websites

The Holismo website, newsletters and other services may contain links to other websites over which Holismo does not have control. Such links do not constitute an endorsement of these external websites by Holismo. You acknowledge that Holismo is providing these links to you only as a convenience, and further agree that Holismo is not responsible for the content and offerings of such external websites. Our privacy policy applies only to our website and services, so if you click on a link to another website, you should read their privacy policy.

 

Third-party disclosure

We make use of service providers, such as the hosting provider of our website (Hostpoint), the hosting provider for the web app (Microsoft), different advertising service providers, a payment service provider (Stripe), an email marketing provider (GetResponse), a transactional email provider (Postmark), analytical service providers (Google, Microsoft, Smartlook), and App stores for distributing the Holismo app (Google and Apple).

If you choose to join our mailing list, your email address will be stored in GetResponse who provide us with email marketing services. GetResponse is a third-party data processor. Your email address will remain within GetResponse’s database for as long as we continue to use GetResponse’s services for email marketing or until you specifically request removal from the list. You can unsubscribe from our newsletter from within the newsletter you receive by using the unsubscribe link.

Transactional emails are automated emails sent to individuals following specific actions or transactions on a website or application. These emails are typically triggered by the user’s interaction with the service and are personalized to the recipient. Postmark is our provider for transactional emails.

We utilize Google Analytics, a web analytics service from Google, Inc. (“Google”). This service employs cookies to create data about your usage of our website, which is typically sent to and stored on a Google server in the U.S. We also use Google Analytics to examine AdWords data for statistical analysis. If IP anonymization is enabled on this website, Google truncates your IP address within Member States of the European Union or other signatories of the Agreement on the European Economic Area before processing.

 

Changes to our privacy policy

We reserve the right, at our sole discretion, to modify or replace these Privacy Policy at any time. Holismo keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on January 17, 2024. 

Holismo may also send registered users and subscribers e-mail notifications of any changes to the Privacy Policy. Holismo encourages you to review this Privacy Policy regularly for any changes. Your continued use of this services and/or continued provision of Personally Identifiable Information to us will be subject to the terms of the then-current Privacy Policy.

 

How to contact us?

If you have any questions about Holismo’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email at support@holismo.com. 

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